Shipping policy
Welcome to our store! We are committed to delivering your order quickly and safely. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, shipments may be delayed slightly.
Shipping Time
Estimated delivery times may vary depending on your location:
- UAE: 2–5 business days
- GCC Countries: 5–10 business days
- International Orders: 7–20 business days
Please note that delivery times are estimates and may be affected by customs, weather, or courier delays.
Shipping Charges
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- Free shipping promotions may apply on selected products or order values.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with tracking information to monitor your shipment status.
Customs & Import Duties
For international orders, customs duties and import taxes may apply depending on your country’s regulations. Customers are responsible for any additional charges.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery confirmation. We will assist you in resolving the issue with the shipping carrier.
Contact Us
If you have any questions about shipping or your order, please contact our support team through our store contact page or email.
Thank you for shopping with us!